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We usually send you a preview of your artwork within 3-7 working days. All digital products are sent to you within 1-2 days after you approve your artwork.
All shipping times for printed products are quoted from the day you approve your artwork. Shipping times are a general estimate only. Changes and additional photo requests can prolong this estimate.
We usually send you a preview of your artwork within 3-7 working days. All digital products are sent to you within 1-2 days after you approve your artwork.
All shipping times for printed products are quoted from the day you approve your artwork. Shipping times are a general estimate only. Changes and additional photo requests can prolong this estimate.
We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time.
Unfortunately, we’re unable to offer free samples. As a retailer, we buy all magazines from their publishers at the regular trade price. However, you could contact the magazine’s publisher directly to ask if they can send you a free copy.
You can create a new account at the end of the order process or on the following page. You can view all of your orders and subscriptions in your customer account. You can also change your addresses and your password.
No, you don’t have to create an account. But there are a few advantages if you create an account.
You never have to enter your billing and shipping address again
Find all of your orders, subscriptions and addresses in your account
Download invoices of your orders
No, we don’t have a physical store location at the moment. We accept only orders through our online shop and we’re shipping all orders with the Swiss Post Service. Please visit our shipping section for more details.
From time to time you will find us at design fairs and popup markets in Switzerland. Subscribe to our newsletter and you’ll receive the latest news.
We're dedicated to creating the best possible portrait of you or your pet. And the most important part of that is the image you upload! Here are some tips to make sure your photo is just right:
Well-lit and High Resolution:
Natural daylight is best for sharp, well-lit photos. Use smartphone cameras and avoid low-resolution, blurry or poorly lit images.
Visibility:
Make sure the head and neck area is visible within the frame and looking towards the camera. Avoid pictures taken at an angle or hiding the face.
Stand Still:
The best pet photos are of subjects that are standing still. Avoid photos in motion, running or jumping as they often turn out blurry.
Multiple Subjects:
If you are ordering a portrait with 2 subjects, please submit a separate photo of each subject following the guidelines above.
We got you. Just send us an email at [email protected] with your picture and we'll check it for you.